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Enter eValley |
| Registration Information | |
| eValley Preview | |
| How to Use eValley | |
| Frequently Asked Questions | |
| Security & eValley |
Secured by
eValley Registration Information
To request eValley service, please use one of the following methods:
- Submit a request using RVCU's secure eValley Registration Form.
- Call a Financial Service Representative at (540) 982-3931.
- Click here to get a printable
form that you can mail to us at the following address:
Roanoke Valley CU
Attn: Member Service
P O Box 13045
Roanoke, VA 24030 - Stop by our lobby at 723 5th Street in Roanoke.
If you register by phone, mail, or internet your temporary password will be mailed to the account's primary owner at the address listed on your account. If you are a primary owner on the account and register in person at our office, you will be able to receive your password immediately, provided you have proof of identification. If you are a joint owner on the account and register in person at our office, the temporary password will be mailed to the primary owner at the address listed on the account.
For more information contact a Financail Service Representative at
(540) 982-3931 or by e-mail at info@roanokevalleyfcu.org.
RVCU's eValley brings important account information to you, quickly, conveniently and safely, through your personal computer. eValley is another FREE service from Roanoke Valley Credit Union. All you need is a personal computer, Internet access, and a password to receive the account information you need, 24 hours a day:
- Check current deposit and loan balances
- See past deposits and withdrawals
- Look up recent loan payments
- Find which checks have cleared
- Search your Visa Check Card transactions
- Transfer money between your deposit accounts
- Transfer money to make loan payments
- Transfer money between separate account numbers (accounts must be "trusted")
Logging On
Viewing Balances
Viewing Transactions
Changing Your Password
Transferring Funds
- Ensure that your browser is configured to "Accept Cookies". This setting can be changed when you are not actively on the eValley, but it is required to access your account data.
- Log onto the Internet through your Internet Service Provider.
- Go to RVCU's web site. http://www.roanokevalleyfcu.org. eValley can only be accessed through RVCU's web site.
- Click on the eValley link located at the top of the page. This brings you to the eValley front page.
- To start using eValley, click on Enter eValley Here. This takes you to the eValley Sign-On page. (For a sample of what eValley does and what it looks like, click on eValley Preview)
- Enter your complete RVCU account number.
- Enter your eValley Password. eValley is case sensitive. You must use the appropriate uppercase and lowercase letters.
- Click on "Submit". The Account Balance page will appear.
To View Savings and Loan Balances
The Account Balance page shows the current balance of all your savings and loan accounts at RVCU, excluding any Visa credit accounts.
- From the Account Balance page
- Click on the name of the account under "Description". For example, to see the past transactions on your savings account, click on "Savings". This will bring up the Transaction History page for that account. It will show the transactions posted on that account for the current month. To view transactions from previous months, just click on the name of the month. Click on the back arrows (<<) to go back a month at a time. Click on the forward arrows (>>) to go forward a month at a time.
- Using History Wizard
History Wizard allows you to view transactions for a selected month. It also allows you to choose certain types of transactions to view.
- Click on History Wizard at the left of the screen. This takes you to the History Wizard page.
- Click on the arrow next to the account name. This gives you a list of all your share savings and loan accounts. Click on the account you wish to view. Then click on "Select"
- Select the type of transaction you would like to view. You can view all types of transactions, or you can view just one type of transaction. For example, if you are interested in finding a specific deposit, you could select "Deposits only".
- Select the month you would like to view.
- Click on "Show History". The Transaction History page will appear. To view transactions for a previous month, click on the back arrows. To view transactions for a later month, click on the forward arrows. It will only show the transaction type you have selected.
The credit union issues you a temporary password when you register for eValley. You have the option to change your password, and for security reasons, you are encouraged to do so. Your password can be from four to twenty characters. It must include at least one uppercase letter, one lowercase letter, and one number.
- Select "Change Password" from the left side of the page.
- Enter your old password.
- Enter your new password.
- Enter your new password a second time for verification.
- The eValley Message screen will appear confirming that your password has been changed.
- After you have entered your account number and password, select "Funds Transfer" from the "Account Balance" screen.
- Select the account you wish to transfer from. Click on the circle button to the left of the account.
- Select the account you wish to transfer to. Click on the circle button to the left of the account.
- Type in the amount you wish to transfer. It is not necessary to type a dollar sign. For example, to transfer $45.38, type 45.38
- If you wish, you may add a comment to your transaction. This comment will appear on your account statement next to the transaction. Type your comment in the box next to "Comment". You may use up to 15 characters.
- Select "Transfer". You may also select "Reset" to cancel the transfer.
- A summary of your requested transfer will appear. To complete the transfer, select "Transfer". Select "Reset" to cancel the transaction.
- Your on-line transaction confirmation will appear.
I have trouble logging in. What could be the problem?
You may be entering your account number incorrectly. You should
enter your account number exactly as it appears on the top of your
statement. If you do not have a copy of your statement handy, call the
credit union office at (540) 982-3931 and we can confirm your account number
for you. You may also be entering your password incorrectly. Don't forget that
your password is case sensitive. For example, the password
"Abc123" would not be accepted if you entered "abc123."
The system keeps logging me out after I enter my account
number and password. What is wrong?
Most likely, Cookies are not enabled on your web browser. Cookies must
be enabled (your browser must be set to "accept Cookies") for eValley
to remember who you are from screen to screen. If you do not
like to use Cookies, you can turn them off after each visit to our site.
How do I choose my password?
You should choose a password that is easy for you to remember. However, for
security reasons, it should not be an obvious choice, such as your name,
birthday, or social security number. Passwords for eValley must be at
least four characters in length, and include at least one number, one upper case
letter and one lower case letter.
What happens if I forget my password?
No record of your password exists at the credit union. If you
forget your password, call the credit union office at (540) 982-3931 or use
our secure online form and you
will be issued a new temporary password for eValley. Once you receive
your temporary password in the mail, you can enter eValley and choose
your own password.
What can I do on eValley?
You can see the current balances of all your deposit and loan
accounts. (Loan payoff balances are shown with interest accrued from
the last payment date and is only current for the date viewed--please call
the credit union to obtain projected payoff amounts.) You can also search through the transactions that
have been made to your account. You can also make loan payments and
transfer money between share accounts, as well as make a withdrawal by check
from your account.
Is there any fee charged to use eValley?
No. eValley is a free service.
Do you need special software to use eValley?
No. You use eValley through RVCU's web site.
What are the system requirements to use eValley?
You need to meet at least the minimum standards for your Internet
browser. However, it is important to note that the speed of your modem will
determine the speed at which you receive information from eValley.
Is there a browser that works best with eValley?
Internet Explorer 4.0 or higher and Netscape 6.0 or higher are the preferred software browser versions.
Is eValley easy to use?
Yes. eValley has been developed to be very user friendly.
You just point and click to get to the information you need. We have also
developed a step by step "How To" guide to get you started.
Can we use eValley for our family accounts?
Yes. You can gain access to any account on which you are a primary
or joint owner by establishing a "trust relationship." This
relationship will allow you to not only view other accounts, but also
transfer funds between them. To set up a trust relationship, you must
be a primary owner on the main account and either a primary or joint
owner on the other accounts and you must visit our lobby to complete an
application.
Is eValley safe?
Yes, privacy and safety have been a top concern in developing eValley. For more information, see Security &
eValley.
What are the hours of operation for eValley?
eValley is available 24 hours a day. However, service may be
interrupted for a short period each day for data processing. If you
experience any unexpected down time, please report this to the credit union
at (540) 982-3931, or send us an e-mail.
How do I know my transaction has gone through?
You will receive a transaction confirmation online. You can go back and
check your account balances through eValley after you complete the
transaction.
What is the "Comment" line for on the transfer page?
Anything you type in this area will print out on your account statement.
You
can use the Comment line to remind yourself about the transactions you make
on eValley, such as the reason for the transfer. This comment will
appear on your statement, preceded by an "eIT -".
Is there any way to stop a transaction from going through?
If you notice an error in your transfer request before you select
"Transfer", you can select "Reset" on the "Funds
Transfer" page and it will clear out your transfer request. Once you
select "Transfer", you will see a summary of your requested
transfer. You can then choose to continue with the transfer or you can stop
the transfer at that point by selecting "Reset". Also, at any
point prior to clicking on the Transfer confirmation button, you can select
another function from the menu to switch out of the Funds Transfer page with
no transaction posting.
What do I do if I make a mistake?
Phone Member Services at (540) 982-3931 as soon as possible so we
can make the necessary corrections to your account.
What types of transactions are permitted?
You may transfer money from your Primary and Secondary Savings,
Safari or Teen Scene Clubs, Vacation Club, Money Market (minimum $500), and
Checking accounts. You may transfer money to your Primary and
Secondary Savings, Safari or Teen Scene Club, Christmas or Vacation Club,
Money Market, and Checking accounts.
You may also make payments to your
auto loans, Line of Credit, Home Equity Loan, and all other loans
excluding Visa Credit Cards.
How will my loan application be
handled?
Your loan application will be received by a credit union loan officer at
the open of business on the next scheduled business day. Our normal business
days are Monday through Friday. All Federal Holidays are observed. Your
application will be processed the day it is received. If your loan is
approved, you will be notified by telephone. If additional documentation or
signatures are required, that information will be communicated to you by
phone as well. If your loan request is denied, we will mail an adverse
action letter notifying you of our decision the same day.
I have trouble seeing the numbers and
text on the screen. How can I change the font size?
The font size can be changed through your web browser. On Internet
Explorer, simply go to "View" then "Text Size" and
select the option you wish. Other browsers also have this capability,
consult the "Help" function on your particular browser if you do
not know how to access this option.
RVCU has taken many precautions to insure that your personal account information remains safe and protected.
The first method of defense is your eValley Password. The credit union supplies you with a temporary password for your initial eValley session. For greater security, once you have entered eValley, you are encouraged to choose your own password. Your password can be from four to twenty characters long and must contain at least one uppercase letter, one lowercase letter, and one number. The password is case sensitive. For security reasons, there will be no record of your password at the credit union. If you forget your password, you must call the credit union office at (540) 982-3931 to request a temporary replacement password.
It is your responsibility to protect your eValley Password, just as you would protect an ATM card identification number. Be very careful about sharing your password. Never reveal your password. No one from the credit union will ever call to ask for your password.
The second line of defense is encryption. Your account information is protected as it passes from our credit union computer to your personal computer. The information is encoded before it is sent out and is only decoded when you receive it through your Internet browser. The encryption insures that third parties cannot intercept your account information. More information on encryption and secure servers is available from Thawte (TM).
The third and final line of defense is internal firewalls. The firewalls prevent outsiders from gaining access to the credit union's computer system itself.
You can be assured that RVCU has been diligent in making this convenient service available to you with the greatest amount of security possible.
