Log
on to Online Bill PayOnline Bill Pay Frequently Asked Questions
FAQ's
Many questions can be answered using Payment Center's
List of Frequently Asked Payment Questions. Just click on the link at the
bottom of the Log
On page. Other typical questions are addressed below.
Is there a fee for this service?
You will be able to use the Online Bill Pay system free for the first two
months after you enroll. If you enroll after the 15th of the month, that
month will not be counted as one of your free months. Use this time to try
the service and see if it suits your needs. After the trial period, you
will be billed $5.95 per month. The fee will be automatically be deducted
from your RVCU Checking Account on the first day of each month. Make sure
to have funds available in your account to cover the charge and record the
transaction in your register.
How will my account be charged when I pay a bill?
Your RVCU Checking Account will deduct funds for the payment through the
ACH (Automated Clearing House) Network. You are responsible for ensuring
that funds are available to cover any bills to select for payment. If
funds are not available, you will be assessed an Overdraft Fee and will be
responsible for any returned payments. Overdrafts through this system may
result in you becoming ineligible for future use of the Bill Pay Service.
How do I enroll for the Bill Pay Service?
You must enroll online through the Bill
Pay Log On page. You will need your checkbook, Driver's License, and
Social Security Number to complete the enrollment process. Please take
time to read the terms and conditions of the Bill Pay Service and print them for
future use. Please read the Payment Center List of Frequently Asked
Questions to learn about the payment account and e-mail address confirmation
process.
How can I cancel the Bill Pay Service?
You can cancel your service online through the "My Profile"
option.
Who do I contact with questions?
Billing questions should be directed to RVCU at (540)982-3931 or info@roanokevalleyfcu.org.
Questions regarding use, enrollment, payments in process, stop payment requests,
returned payments, disputes, etc., should be directed to EDS E.Banking Customer
Service at (888)868-5193 or paymentcenter@eds.com.
